HireMyVA Podcast

HireMyVA Podcast 149- What are your top Customer Service Tips?

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Episode Summary

Every consumer wants to receive top-notch customer service. A company leaves itself open to competition if it has a true customer-centric culture that enables it to offer quick support and memorable interactions.

But how can companies make sure they're providing the kind of customer service they should?

- Establish a support, or help, system.
- Look at it often (2x per day or daily).
- Let the complainant know, with an auto-responder, that you’ve received the request, and when you’ll be responding.
- If something takes a while, don’t wait until you’ve got it resolved to communicate; give them updates regularly.
- Make sure more than one person looks at it on a regular basis.
- Staff it 24/7 or as appropriate for your business.
- Use the system to survey clients.
- Periodically look at the results of the survey.

RESOURCES
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Looking for bite-size nuggets of learning for leaders and high-achievers? Go to
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Learn more about our course and community, and our White Glove Service:
https://hiremyva.com

Need a website you can be proud of? Let us help you.
https://prowebsitecreators.com

Looking for a business mentor that will surely propel you to success? Check out Larry's site.
https://larrybroughton.me

Learn more about Larry Broughton
========================
Website: https://larrybroughton.me
Instagram: https://bit.ly/3vXPEoT
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Learn more about Dave Braun
========================
Website: https://prowebsitecreators.com/about
LinkedIn: https://bit.ly/3EpvoQe

#HireMyVA
#VirtualAssistant
#Customerservice
#CustomerServiceTips

Episode Transcription

Dave Braun
00:00:03
Hey, everyone. Welcome to the HireMyVA team and Business Building Podcast brought to you by Yoogozi and Victory. In this podcast and in HireMyVA, we help you to reclaim your freedom through hiring and thriving with Virtual Assistants without breaking the bank, and that means your bank. I’m Dave Braun and I’m here with my partner, fantastic business mentor, and coach, but most importantly, my good friend, Larry Broughton. And I would say, the Larry Broughton.

Larry Broughton
00:00:32
Aww. Hello, handsome Dave.

Dave Braun
00:00:34
Man, how are you doing?

Larry Broughton
00:00:36
How are you?

Dave Braun
00:00:37
I’m doing well.

Larry Broughton
00:00:39
It’s good to see you. I miss you.

speaker 0
00:00:41
Yeah.

Larry Broughton
00:00:41
We saw each other last—

speaker 0
00:00:43
Yeah, it’s been a couple days. Had a good morning. Took my mom to breakfast and everything was fun.

speaker 1
00:00:49
You love that. You do that every week.

Dave Braun
00:00:51
Yeah. It’s good. Cheryl came and joined us with my grandson. Man, that was a lot of fun. That’s cool work.

Larry Broughton
00:00:58
Yeah. Hey, you volunteered for this grandparenting stuff.

Dave Braun
00:01:02
Ah, yeah, we did, but oh my gosh. Wouldn’t trade it for anything, man.

speaker 1
00:01:06
Exactly. Yeah. Well, what are we talking about today?

Dave Braun
00:01:10
Well, we’ve got a really good question. And I think this is gonna help everybody. What are your top customer service tips?

Larry Broughton
00:01:19
Oh gosh. It’s so funny. Well, I was a little taken back. It was like top ones. Well there’s tons, right? Tons, tons, tons, tons, tons. Yeah. So let’s see what we can get come up with. You know how my brain works, Dave. So we’re gonna give these customer service tips, but what happens when we fall short?

Dave Braun
00:01:39
Oh, that’s another episode.

Larry Broughton
00:01:41
Well, we should probably talk about what happens when someone does when we do…

speaker 0
00:01:45
Okay. We can throw that onto this.

Larry Broughton
00:01:47
Yeah. I don’t think it would take much time to do. But you know, the first thing I would say is this, if you’re dealing with anyone, if you’re making a transaction of any sort, whether it’s an individual consumer or client or a business, there should be some system in your organization to deal with them, to help them during the transaction process. If it’s an online business, you see, you go to a website and there’s a help window that pops up. It might be some kind of ticketing system via email or text that might be a help portal or a number that they can call, some kind of chat box, Like Melissa, who you know, who’s our office manager and my executive assistant. She loves using those chat boxes cause she feels like it’s a lot faster. And one of the businesses that we’ve had—

Larry Broughton
00:02:40
—It’s a hotel company. And so what do we do? We make sure that when the guest arrives and you know, they go through the checkout or check in process with our guest service hosts, we let them know, Hey, I’m here if you need anything during your stay, we want to deal with it. If you got a challenge in you’re your stay, let us help deal with it while you’re here. Once they’re in the guest room, in some of our hotels, we call them within about 10 minutes. Hey, just checking in, is everything working in your room? And we won’t bother you anymore tonight. So you can handle it in the moment. The worst thing you can do is have a problem. And then the guest, the client, the customer goes out and bla it to the world because you haven’t asked for feedback. So I think number one is have a system to support and help your clients, whether it’s a consumer or it’s a business right out of the gate.

speaker 0
00:03:30
Exactly.

Larry Broughton
00:03:30
If you know how you’re gonna do this, let’s say that you’re in launch mode right now, you’re in startup mode. Start asking yourself, once I do start getting clients, and customers, how am I gonna help them through the process? So I’d start there, number one.

Dave Braun
00:03:47
Yeah. That’s great. Gotta start there. And then the next thing is, well, if you have a system like that set in the place, if you don’t have people to look at it or you don’t look at it, well, what good as it, you gotta look at it.

Larry Broughton
00:04:00
So you better have a system that says, I need to be checking this at least a couple times a day.

Dave Braun
00:04:04
For sure.

Larry Broughton
00:04:05
So we’ve got at the hotels, we have a texting system at some of the hotels. So the guest is giving a QR code that they can click. And if they have extra pillows in their room or the sink is not working or whatever, it gets blasted out to the department head and the mod that day. And so there’s a tracking system to see who saw, who’s following up on it immediately.

Dave Braun
00:04:30
Right. Exactly.

Larry Broughton
00:04:33
Okay. Go ahead. I’m just thinking about as we go through the process here, I’m trying to think about your business, like your website development business, which I love how much that’s blowing up and doing great things right now, blowing up in a good way.

speaker 0
00:04:48
Yeah.

Larry Broughton
00:04:49
I should say, where you have a ticketing system. There ought to be, if you’re not dealing with this face to face, like in the hotel industry where there’s somebody right there, there ought to be some kind of autoresponder that says, Hey, got your message. We’re gonna be following up on it immediately. You can expect a feedback from us or, or apply within X number of hours.

Dave Braun
00:05:09
Right.

speaker 1
00:05:10
The worst thing you can do is leave a complainant hanging. I sent an email and then they don’t even hear from you exactly what happens. The temperature just keeps going up, right?

Dave Braun
00:05:21
Yeah. Larry, what would you say really, when it comes down to it? Customer service is 99% communication.

Larry Broughton
00:05:33
Well, it is, but it’s also, I think the other part of it is anticipating their needs. We should have probably addressed this right out of the gate. So what’s one of our customer service tips, anticipate your client’s needs.

speaker 0
00:05:46
Right.

Larry Broughton
00:05:47
Service them before they ask for it. Example I used to use years ago when there used to be phone books in the hotel industry was oftentimes what we would get is a guest would walk into the guest reception is what we call it, not a front desk, cause words have meaning. They would walk up to guest reception and say, Hey, do you have a phone book I can use? So what’s most people’s response to that? Reach down and hand them a phone book,

Dave Braun
00:06:19
Right.

Larry Broughton
00:06:20
What’s a better way to deal with that? Is there a number I can look up for you?

speaker 0
00:06:24
Yeah.

Larry Broughton
00:06:25
How about something as simple as that? Is there a problem I can help you with? Is there a way I can serve you? Anticipate their needs, I think is a good way. That’s probably one of the best rules of thumb right there. If we had to say, what’s the one thing in order to the best customer service tip, anticipate your client’s needs and exceed their expectations and serve them with a smile. That’s probably, you had to pull down to three things.

Dave Braun
00:06:57
Yeah. Those are really good. And you know, the ticketing system that I have in our web business is basically you send an email to [email protected] And then it goes in our ticketing system. And then we get alerted through a common email as well as it goes in our ticketing system and different people get alerted. And then, we’re supposed to check it a couple of times a day, and then our next rule, I think that’s really important, is that we look at it and if it’s something that you can respond to and resolve right away, then you know, okay, take a few minutes or whatever and do it. And then let them know that you’ve re you’ve resolved it. Don’t close it. But you tell them that you’ve resolved it. Because the person that opens the ticket—

Dave Braun
00:07:45
—they’re really the one that needs to close it. Because they are the ones who must be satisfied, not you, that you’ve completed it. They need to do that. But if so, if you can resolve it, we resolve it quickly and then say, Hey, it’s resolved or, you know, whatever. But sometimes the help requests are more complicated. And then so it’s like we would respond and say, you know, this might be taking us a little bit of research a couple of days, we’re gonna look into it. So rest assured. So that way that they know that, okay, they are not gonna get this resolved immediately.

Larry Broughton
00:08:23
Well, that’s a really good point. I’m glad you said that. What I think is really important for us as businesss owners to do is to put ourselves into the complainant’s shoes, your client’s shoes. So what do I mean by that? So they make a complaint in about whatever product service delivery, whatever it is. And you do your job and you are hustling behind the scenes and you’re talking to your team members and you’re talking to vendors and you’re pulling the levers and the levers and doing all the things to do to fix it. But if the complainant doesn’t hear from you and they don’t know that you’re doing all the stuff behind the scenes, they think that their complainant’s just fallen on deaf ears.

Dave Braun
00:09:07
Yeah.

Larry Broughton
00:09:08
And so you tell them, Hey, here’s what I’m doing. I hear what you’re saying. I’m really listening. And you’re empathizing with them. And you’re really going through all the great ways to deal with a complaint and you let them know, Hey, this is gonna take a couple of minutes or a couple of days or whatever it is, because you may not hear from me for a couple of days, doesn’t mean I’m not working on this and I’m gonna get back to you and give you a status update by this date. And then by George, you need to follow up and let them know. And again, it doesn’t need to be resolved, but you just need to check in with them. And if you say that you’re gonna respond by email, call them.

speaker 0
00:09:46
Exactly. Yeah.

Larry Broughton
00:09:46
If you say you’re gonna respond, go the next step. You know, I dealt with a complaint in one of my businesses the other day and it got to me and that they even got a call from me as the CEO. They’re like, holy smokes, we’ve never had the CEO of business call us before to deal with this. And so I could then have a really good conversation with them. Well, tell me more about this. So be courageous, make that call. And so I keep saying, be courageous.

Dave Braun
01:10:17
Yeah. Right.

Larry Broughton
01:10:22
Just stay in touch with them. Communicate. I think that’s the rule for these last couple of podcasts. Communicate.

speaker 0
01:10:29
Yeah.

Larry Broughton
01:10:30
Yeah. But I would make sure Dave that more than one person on the team is looking at this. And again, I am not perfect, we make mistakes all the time, but there was a situation that we were dealing with just today when we were on our standup call. And I said, okay, Anne, and, or Justin and Melissa, you guys both deal with this tag team this for me. Because invariably somebody gets distracted, somebody gets sick, but say both you are in charge of this, make sure that you’re both bird dogging this process.

Dave Braun
01:11:04
Yeah. We have three of us that look at our help ticket systems pretty much every day. And what we’re doing, Larry is we’re ingraining it into us that we check it a couple of times a day. So in the case of somebody, like one of my team members is out on holiday for a couple of days. So the other like me and Brian look at it and then we’re good. Or if I’m out on vacation, like I was for a couple of weeks, then they’re the ones that look at it. So if we ingrain it into our system, that we’re all looking at it, then we’ll have it covered pretty well.

Larry Broughton
01:11:40
Right. And depending on the size of your business or the type of your business, you may have to staff this department 24/7 around the clock. And it’s just a call that you’re gonna have to make yourself depending on how big you get, what you’re actually doing. There are plenty of offshore customer service departments that you can hire. I’d be very cautious about doing that though. Make sure that you vet them, make sure that you do test calls, checking on them. And sadly, there are a lot of people as soon as they hear an Indian accent or a Filipino accent, or an African accent—feel like they’re being dismissed. We used to have that in our company when we had a bunch of hotels and right away because we could hear the recordings of the calls. So just be a very cautious. That doesn’t mean don’t use them. But just be cautious. In some businesses that’s totally appropriate. But there are a lot of call centers and customer service centers that are based here in middle America where people like middle America, supposedly don’t have accents that are really good too. No matter where you hire a customer service department, do test calls, listen to the recordings.

Dave Braun
01:13:01
Yep.

Larry Broughton
01:13:02
Okay. So as I said, some of these are gonna be 24/7.

Dave Braun
01:13:09
Yeah. And I think also one of the things that’s important is, and you’ve talked about it a lot. We talked about in a previous podcast or two about serving your client so you know what your client satisfaction is. Use your help ticket system to do that, to survey them. What we have in ours is after we close it and email automatically goes out and says, Hey, would you rate us how we did and give us feedback? And some do and some don’t, but that’s okay. And a lot of other ones you see in the emails at the bottom, they’ll say, click here on the smiley face, click here on the sad face or whatever. Right. So, I think that’s an important thing to do, cause that’s a great opportunity for you to really understand from your client’s perspective, how well you are doing or not.

Larry Broughton
01:13:58
Well, it feels like we may have done a podcast on this before. Did we not Dave or maybe it was just for one of the masterminds or maybe one of the consulting gigs that we did where we talked about surveys and said, Hey, if you had to whittle this down to one question, what’s that one question you would ask on a survey and what studies have shown is that one question is, would you refer us to a friend? If someone says that they’re willing to refer you, that means that they trust you, that they’ve had a good experience with you. I mean, ask yourself, would you refer a crappy vendor to a friend of yours? Probably not. But as you’re saying Dave, about these surveys, I think that the next step of that, you can’t just look at the survey results, Dave. What you ought to be doing is like try to identify trends from those survey results, both good and bad, but especially the bad. The good ones clearly you want to, whether it’s certain team members that are being Rockstar, certain departments that are being Rockstar, you want to encourage them to keep doing it and identify what are the best practices that they’re doing so that you can take that across your entire organization. And if there’s bad ones you want to troubleshoot, okay, we continue to have complaints or fall short in this area. What can we do to tweak that?

Larry Broughton
01:15:12
Now, you can also reach out to some of these good surveys and get testimonials, which is this third-hand credibility, and post those all over the place on your website, and on social media, if you get their approval to do so. I mean, that’s a pretty healthy list of customer service stuff, but it reminds me, Dave, we are doing a, I forget what was the Q and a call that we did earlier in the week or our in-depth Virtual spotlight session. But we talked about a memo that I’d sent out to our organization several years ago, about some steps on how to resolve complaints. Maybe we can just run through that quickly.

Dave Braun
01:16:00
Yeah. I don’t know if you had seven or eight or nine or whatever those steps were. I don’t remember writing them down. I’m like, I’m gonna use these in some of their training in my organization.

speaker 1
01:16:11
Do you remember what they were then?

Dave Braun
01:16:13
Well, I wrote ’em down so I don’t remember, but I have them.

speaker 1
01:16:16
Oh Dave, it’s not made a memory already.

Dave Braun
01:16:19
Yeah, John. Yeah, my memory’s go bad.

Larry Broughton
01:16:27
That was a joke for everybody who’s listening. It’s, Larry.

Dave Braun
01:16:31
It was? What’s a joke? Well, I mean, there was your memo, dude that you shared with everybody.

Larry Broughton
01:16:37
Well, what I said in, in this first of all is if you got a guest complaint or a customer complaint or a client complaint, and this is not just for you as a business owner, but this is for anybody that’s on your team, is the first thing you have to do is just listen. Most people don’t listen. As soon as somebody starts to complain, we shut down. You just gotta listen to what they have to share with you and apologize. If nothing else, don’t get defensive, apologize that you’re missing, that you’re falling short of their expectations. That’s the minimum you can do, I’m sorry that we’re late on this delivery, I know you’re expecting it early. So I would apologize. Show empathy,

Larry Broughton
01:17:26
Don’t just brush them off, don’t be dismissive. That complaint I was talking about earlier. That’s what it was about. They felt like the manager that they had complained to was dismissive. Isn’t that the worst thing you want? You’re sharing somebody, I’m really dissatisfied and they’re just whatever, it really wasn’t that big of a deal. The next thing is to the best of your ability remain calm, don’t match their heightened tone. Because that’s our tendency. If somebody comes into you and they’re up here, you wanna go up there. But the best thing you can do is to bring it down. Now they may see what you’re doing, but just keep your cool on this when you can. And don’t overdo it. Don’t overdo it where it sounds programmed, but use their name.

Larry Broughton
01:18:18
You know, Dave, I understand. Or Mr. Brown, I understand that we’ve fallen really short on this. But use their name a couple times during it. Now, if you can, if you get the opportunity, try to build trust with them. Well, how do you build trust with somebody when they’re up here with their heightened emotions? Well, you build trust by doing some of the stuff I listed earlier. Listening to them, using their name, saying back to them what their complaint is. Trying to get a small agreement or victory during the process. If at least you can agree on something, that’s building a level of trust. In other way, follow through with what you said you’re gonna do. This is one that you need to remember. By the way these aren’t like in specific order.

Larry Broughton
01:19:14
Some of these you’re gonna have to apply throughout like this next one. Don’t take it personally. They don’t know you. They don’t know where you live. They don’t know your backstory. They don’t know your children. They don’t know your character. Don’t take it personally. You’re representing the product or the service right now. And if they’ve got a complaint, clearly they have fallen short, you have fallen short of their expectations. And what we’re talking about, Dave right now are legitimate complaints. I see all the stories that there are people who are, and I can hear people complaining now. Oh, some people are complaining just for the sake of they wanna get a discount or whatever. Sorry about their life.

speaker 0
01:19:58
Yeah.

Larry Broughton
01:19:58
You gotta remember, the word of mouse is very powerful right now. It only takes one click for them to go to a review site, whether it’s true or not. And to start damaging your reputation. Is it worth that meal? Is it worth that a hundred dollars—

Dave Braun
02:20:17
Oh, exactly.

Larry Broughton
02:20:17
—receipt to have negativity out there in the world.

Dave Braun
02:20:20
And you never know if that one person, if you can turn them around and really satisfy them, they could be a great advocate. And if you don’t do that, you could be losing a bunch of business.

Larry Broughton
02:20:30
Well, you’ve heard me talk about it over and over again, where we’ve got some people in our organization who thrive on this. They love to get disgruntled guests because they know they’re so good at turning them around. We used to say, now it’s kind of a charge saying we turned customer terrorists into customer cheerleaders.

speaker 0
02:20:46
Oh, that’s a good one.

Larry Broughton
02:20:48
Yeah. Well terrace was a pretty charged word there for a while our customer service Terras and the customer service cheerleaders. I think it was. The next thing though, and I think this is where it takes some practice and some real discipline is to do whatever you can to stay positive in this and to use positive languaging. Well, Larry, what the hell you mean by using positive languaging? What’s that?

Dave Braun
02:21:19
Yeah. It was like how to use positive language when the problem—

Larry Broughton
02:21:24
Yes, absolutely, Mr. Braun. Of course, Mr. Braun, Definitely. That that’s positive languaging. You’re hearing them. Avoid stuff like, well let me be clear Mr. Braun or for your information. Well actually it didn’t really, or you know, that kind of thing. Well, that’s not exactly right. Because remember, when people’s temperature goes up, they may not be exactly a hundred percent, right. This is not the time to be splitting hairs or getting into semantics.

Dave Braun
02:22:00
Yeah. It’s like—

speaker 1
02:22:01
Well, or that’s not how you say correcting their grammar is not the time.

Dave Braun
02:22:06
Well, Mr. Client, did you go through and watch the help videos that we did for you?

Larry Broughton
02:22:10
Exactly. Yes. That’s not the time to do this.

Dave Braun
02:22:17
Larry, I’ve been so guilty of so many of these.

Larry Broughton
02:22:22
And these are the ideal. And I don’t get it right a hundred percent of the time either.

Dave Braun
02:22:27
I think that’s an important point.

Larry Broughton
02:22:27
What’s that?

Dave Braun
02:22:29
That’s an important point, is don’t beat yourself up because some of these things have happened to you or your team it’s like just learn and get better and better. It’s like anything else.

Larry Broughton
02:22:40
Yeah. And we’re getting towards the finish line folks here. This next thing is just resolve the issue. Just resolve the issue. You don’t have to be right but resolve the issue for the client. And make them feel good on the other end of this. And finally, and this may be the most important element, Dave is to share what you learned from this process with your entire team.

speaker 0
02:23:06
Yeah.

Larry Broughton
02:23:07
Yeah. The trends that we were talking about earlier. Start spotting the trends here. I’d mentioned earlier that I was on— I don’t know if I mentioned it on the podcast or on a call that you and I had, that I was on a call earlier today with a hotel council and there was a small hotel chain here in California. Did I talk about this live or we were talking offline?

speaker 0
02:23:34
I think you did talk about it live. Yeah.

Larry Broughton
02:23:36
Okay. So this hotel chain, I think they said 70% of their customers are clients or guests, whatever it is they call them, complain because they get to the room and then they call the front desk asking for the wifi password. And they wanted to figure out what should we do to fix this. We keep getting these guest complaints, these stupid guests, do we need to start getting higher quality guests in our hotels? And I was like, wait a second, 70% of your guests complain about the same thing. Maybe it’s a systems and communication problem and not a guest problem.

speaker 0
02:24:13
Yeah.

Larry Broughton
02:24:16
You gotta be honest with yourself about this, but share what you’re learning with your entire team about this and then try to fix the problem.

Dave Braun
02:24:25
Yeah. Oh, those are awesome. You know, I was talking to our team about it in the Philippines because a couple of them have done like the—we talked earlier about the customer service and Manning the phones and that kind of a thing. And they get some pretty good training and they came up with a— they had an acronym that they used when talking with somebody, it was AER and I’m gonna change that a little bit I think. So AER was acknowledge the person in their problem. And all of this is in those tips that you had. Acknowledge the person in their problem, empathize with them, and then reassure them it will be taken care of. I think that’s good for the first line. And when I said all of the stuff that you talked about is in there, it’s not really true. So I lied, sorry about that. I was incorrect. But when we were talking about this AER, I was like, I’ve been on so many help, conversations with folks. Well, they reassure them, they reassure me, but it’s like, well that’s nice, I feel better, but that’s not actually resolving it. So I liked to— you know we’re dog lovers. I liked the ARF for us.

Larry Broughton
02:25:45
(Laughs)

Dave Braun
02:25:46
ARF. So acknowledge with empathy, and reassure them it will get resolved in a timely manner. And then F is follow up until resolved.

speaker 1
02:25:56
Wow.

Dave Braun
02:25:57
So, I like all the tips that you had Larry, but if you guys can’t remember those—

Larry Broughton
02:26:05
If you just do those three things—

Dave Braun
02:26:08
Think—

Larry Broughton
02:26:08
You’re much further ahead than most people. For sure.

Dave Braun
02:26:12
Yeah. Absolutely.

speaker 1
02:26:14
That was a lot of stuff in one podcast.

Dave Braun
02:26:18
Yeah. And you know what? Folks, one of the things we encourage you guys to do is you gotta be training your team on customer client service, use this video, take it, grab it and use this as part of your training.

Larry Broughton
02:26:32
And shameless plug. Dave and I do this. If you’d like us to come into your organization and do an analysis, do a consulting, do a training, let us know, we’ll be glad to do it, obviously, it’s what we do for a living. So there would be a charge for it. But if you say to us, Hey, I saw your podcast on this, we would consider you part of our tribe and you would get our tribe rates versus someone who just hires us up off the street. But this is what we do, deal with customers, help people with customer service issues, with process issues, with team building issues, with leadership challenges that they’re facing, with strategic planning, we’re here to help and serve you. Because we believe that entrepreneurs in small businesses are the backbone of this country and it is not the government who’s gonna save your bacon. It is the entrepreneurs.

Dave Braun
02:27:22
Tax your bacon.

Larry Broughton
02:27:24
Yeah, exactly. But we’d love to work with you. So let us know. And also if you’ve got ideas for anybody who’s listening or watching on custom customer service tips, dealing with disgruntled guests, clients, customers, whatever it is that you call them. We’d love to hear about that as well. Like I love these little things, like ARF. I love stuff like that. So I’d love to hear what ideas you folks have. Let us know in the comment section.

Dave Braun
02:27:51
Oh yeah. And by the way, when it’s—we’re dog lovers, ARF is good, but just make sure you don’t bark at your customers.

Larry Broughton
02:27:58
Or BARF.

Dave Braun
02:27:59
Either way. Thanks for joining us today and laughing with us.

Larry Broughton
02:28:06
I know what we can do about BARF. Be humble.

speaker 0
02:28:09
Ooh.

Larry Broughton
02:28:09
And then, what was the next one? Acknowledge with empathy.

Dave Braun
02:28:14
Yeah. Oh, I like that. So we’re gonna change that, right?

Larry Broughton
02:28:18
Oh, I can see the infograph now, Dave.

Dave Braun
02:28:22
So what was it? It was say be what?

Larry Broughton
02:28:24
I said, be humble, but we can come up with something else.

Dave Braun
02:28:28
No, no that’s good. Be humble.

Larry Broughton
02:28:33
Be compassionate or something. Sorry. This is how sausage gets made here in our organization.

Dave Braun
02:28:41
No. Yeah. Well it’s not necessarily sausage, but Hey, we’re looking to improve. Make things better over and over and over.

Larry Broughton
02:28:48
for sure.

Dave Braun
02:28:48
Well, thank you folks for being with us today and laughing with us, and helping us. If you guys have a better acronym for this instead of ARF for BARF. Let us know. Use your team. And that’s what we’ve been using is our team to come up with this stuff. So if you have a team, have them come in and make a comment to us, but building a team is the way to reclaim your freedom and we’re to help you with our course community and our White Glove Service that we have where we find a Rockstar VA for you. So three things we’d love for you to do right now. And we’d really appreciate it. Number one, subscribe to this Podcast if you haven’t already done so, either on your iPhone or your Android phone and then on YouTube and hit the subscribe button and there’s a little bell next to it so that you can get some reminders.

Dave Braun
02:29:36
And then number three or number two, give us a rating, preferably five stars. We love five star ratings. And then number three is go to Hiremyva.com for more information on our course community and our White Glove Service. So remember folks, even without experience, if you’re just starting out or if you have experience, you’ll learn how to better prepare for hire and thrive with Virtual Assistants. You know, our White Glove service keeps expanding. We just signed another couple of clients up, they’re ecstatic and it’s a blast to help people get freedom, Larry. So if you want to get freedom, go to Hiremyva.com for some more information.

Larry Broughton
03:30:17
Yep. Hey folks, do yourself a favor. Do the world of favor. Go do something significant today. God bless you. God keep you. And my favorite one, God hold you. All right. We’ll see you next time. Bye, guys.

Dave Braun
03:30:27
All right, bye, everybody

speaker 1
03:30:28
Catch you on the flip side.

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